Here is our tutorial explaining how to register on the NUSUK HAJJ platform:
https://www.youtube.com/watch?v=crHE33GhV8g&t=1s
Additionally, an explanatory PDF file:
https://drive.google.com/file/d/1DGntDC33mGzGK9N87zPAOwwltKCUkn3R/view?usp=drive_link

The electronic wallet (eWallet) on the Nusuk Hajj platform is a secure payment method. It allows you to:
– Load money via bank card (Visa, Mastercard, etc.) or via bank transfer
– Pay for your chosen Hajj package once selected
– Manage payments for yourself and your family members if you are the group administrator
It is mandatory to load the eWallet before purchasing a package. The available balance must cover the full amount of the chosen package.

You can request a refund of your wallet balance (eWallet) through the Nusuk platform. Here’s what you need to know:
– ✅ Possible if no package has been purchased or to recover the excess after purchasing a package
– 🧾 The refund conditions will be displayed before confirmation.
– 💳 Transaction fees of 2% plus 15% VAT on this amount will be automatically deducted from the amount to be refunded.
– 🕐 The refund processing time may vary depending on the payment method used

There is no shared wallet. The eWallet is only linked to the family administrator. Therefore, they must:
– Top up the wallet
– Pay for themselves and the added members
– Manage all transactions related to the booking
Added members cannot top up or use their own eWallet in this context.

Each account on the Nusuk platform receives a unique and personal IBAN for making a transfer. This ensures that the funds are correctly attributed to your electronic wallet (eWallet). Never use another pilgrim’s IBAN.

The methods available to top up the wallet (eWallet) on the Nusuk Hajj platform are:
1. International bank card (Visa or Mastercard – fast and recommended method)
2. International bank transfer (slower, processing time)
Tip: prioritize the bank card to avoid delays or processing errors.

No, you cannot purchase a package without adding funds to your wallet (eWallet) beforehand.
The purchase of the package is only done via the available balance in your eWallet. So you need to:
Add funds to your eWallet (credit card strongly recommended) or via bank transfer.
Wait for the balance to appear in case of bank transfer if not instantly when paying by card.
Choose and purchase the package from the platform.
Without sufficient balance, the purchase will not be possible.

Using a credit card is highly recommended for recharging your eWallet because:
– Immediate recharge (within a few minutes)
– No risk of delay or reference error
– Compatible with most international Visa/Mastercard cards
Bank transfers are slower (48 hours to 5 working days), and there is a risk of exceeding the deadline, especially when places are limited.
Conclusion: Use a credit card if possible. Bank transfer should only be considered if you have sufficient advance notice.

Exactly, you cannot use the balance of a wallet linked to a separate account for another family account.
To sign up as a family member on another account, you must first:
– request a refund of the balance from your current wallet,
– then join the new family account.
The balance is not transferable between accounts or members.

No, the balance of your wallet (eWallet) cannot be transferred to another wallet.
Each eWallet is individual and non-transferable.