{"id":2692,"date":"2026-04-24T12:06:44","date_gmt":"2026-04-24T10:06:44","guid":{"rendered":"http:\/\/preprod.entraidenusukhajj.com\/?p=2692"},"modified":"2026-04-24T12:06:44","modified_gmt":"2026-04-24T10:06:44","slug":"how-to-activate-and-top-up-an-e-wallet-on-nusuk-hajj-complete-step-by-step-guide","status":"publish","type":"post","link":"http:\/\/preprod.entraidenusukhajj.com\/en-gb\/how-to-activate-and-top-up-an-e-wallet-on-nusuk-hajj-complete-step-by-step-guide\/","title":{"rendered":"How to activate and top up an e-wallet on Nusuk Hajj: complete step-by-step guide"},"content":{"rendered":"<div class=\"media-section\"><!--  -->  <\/p>\n<div class=\"video-wrapper\"><!--  -->    <!-- Video Thumbnail --><!--  -->    <img decoding=\"async\" src=\"http:\/\/preprod.entraidenusukhajj.com\/wp-content\/uploads\/2026\/01\/WhatsApp-Image-2026-01-12-at-11.01.57.jpg\" <!--  -->         class=&#8221;video-thumb&#8221; <!--  -->         alt=&#8221;Hajj 2025 Video Thumbnail&#8221;><!--  --><!--  -->    <!-- Play Button Pulse --><!--  -->    <\/p>\n<div class=\"play-button\" onclick=\"window.open('https:\/\/youtu.be\/mEsA7I748og','_blank')\"><!--  -->      <span><\/span><!--  -->    <\/div>\n<p><!--  -->  <\/div>\n<p><!--  --><\/div>\n<p><!--  --><!--  --><\/p>\n<style><!--  -->\/* GLOBAL SECTION *\/<!--  -->.media-section {<!--  -->  max-width: 900px;<!--  -->  margin: 60px auto;<!--  -->  display: flex;<!--  -->  flex-direction: column;<!--  -->  gap: 70px;<!--  -->}<!--  --><!--  -->\/* VIDEO THUMBNAIL *\/<!--  -->.video-wrapper {<!--  -->  position: relative;<!--  -->  width: 100%;<!--  -->  height: 0;<!--  -->  padding-bottom: 56.25%; \/* Ratio 16:9 *\/<!--  -->  border-radius: 22px;<!--  -->  overflow: hidden;<!--  -->  box-shadow: 0 12px 40px rgba(0,0,0,0.30);<!--  -->}<!--  --><!--  -->.video-thumb {<!--  -->  position: absolute;<!--  -->  top: 0;<!--  -->  left: 0;<!--  -->  width: 100%;<!--  -->  height: 100%;<!--  -->  object-fit: cover;<!--  -->  filter: brightness(0.85);<!--  -->}<!--  --><!--  -->\/* PLAY BUTTON PREMIUM *\/<!--  -->.play-button {<!--  -->  position: absolute;<!--  -->  top: 50%;<!--  -->  left: 50%;<!--  -->  transform: translate(-50%, -50%);<!--  -->  width: 85px;<!--  -->  height: 85px;<!--  -->  border-radius: 50%;<!--  -->  background: rgba(188,140,29,0.60);<!--  -->  backdrop-filter: blur(6px);<!--  -->  cursor: pointer;<!--  -->  z-index: 3;<!--  -->  display: flex;<!--  -->  justify-content: center;<!--  -->  align-items: center;<!--  -->  transition: transform .25s ease;<!--  -->}<!--  --><!--  -->.play-button span {<!--  -->  width: 0;<!--  -->  height: 0;<!--  -->  border-left: 26px solid white;<!--  -->  border-top: 16px solid transparent;<!--  -->  border-bottom: 16px solid transparent;<!--  -->  margin-left: 6px;<!--  -->}<!--  --><!--  -->.play-button::before {<!--  -->  content: \"\";<!--  -->  position: absolute;<!--  -->  width: 90px;<!--  -->  height: 90px;<!--  -->  border-radius: 50%;<!--  -->  background: rgba(188,140,29,0.40);<!--  -->  animation: pulsePlay 2s infinite ease-out;<!--  -->}<!--  --><!--  -->@keyframes pulsePlay {<!--  -->  0% { transform: scale(1); opacity: .6; }<!--  -->  100% { transform: scale(1.9); opacity: 0; }<!--  -->}<!--  --><!--  -->.play-button:hover {<!--  -->  transform: translate(-50%, -50%) scale(1.10);<!--  -->}<!--  --><!--  -->\/* RESPONSIVE *\/<!--  -->@media (max-width: 768px) {<!--  -->  .video-wrapper {<!--  -->    border-radius: 16px;<!--  -->  }<!--  --><!--  -->  .play-button {<!--  -->    width: 65px;<!--  -->    height: 65px;<!--  -->  }<!--  --><!--  -->  .play-button span {<!--  -->    border-left: 20px solid white;<!--  -->    border-top: 12px solid transparent;<!--  -->    border-bottom: 12px solid transparent;<!--  -->    margin-left: 4px;<!--  -->  }<!--  -->}<!--  --><\/style>\n<p><!--  --><\/p>\n<h1 class=\"entry-title\">How to activate and top up an e-wallet on Nusuk Hajj: complete step-by-step guide<\/h1>\n<p>&nbsp;<\/p>\n<h1><\/h1>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Introduction<\/h2>\n<p>The official platform <strong>Nusuk Hajj<\/strong> has been set up to simplify the organisation of Hajj. It centralises administrative procedures, services, and especially payments through an essential tool: <strong>the Nusuk Hajj e-wallet<\/strong>, or electronic wallet.<\/p>\n<p>Activating and topping up this e-wallet are mandatory steps to access certain services. However, many pilgrims are still not familiar with the process, particularly regarding <strong>payment methods<\/strong>, <strong>processing times<\/strong>, <strong>applied fees<\/strong>, and <strong>refund conditions<\/strong>.<\/p>\n<p>In this guide, we explain to you <strong>step by step how to activate and top up an e-wallet on Nusuk Hajj<\/strong>, with all the essential information to avoid mistakes and delays.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>What is the Nusuk Hajj e-wallet?<\/h2>\n<p>The <strong>Nusuk e-wallet<\/strong> is a digital wallet integrated into the official Nusuk platform. It allows pilgrims to:<\/p>\n<ul>\n<li>make secure payments<\/li>\n<li>manage their Hajj-related expenses<\/li>\n<li>view their transaction history<\/li>\n<li>request a refund if necessary<\/li>\n<\/ul>\n<p>It is an <strong>official, secure, and traceable<\/strong> system, designed to gradually replace cash payments.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Step 1: Activate the e-wallet and accept the terms and conditions<\/h2>\n<p>After logging into your Nusuk Hajj account, the first step is to <strong>activate your e-wallet<\/strong>.<\/p>\n<h3>Procedure:<\/h3>\n<ol>\n<li>Click on <strong>\u201cActivate\u201d<\/strong><\/li>\n<li>Familiarise yourself with the <strong>terms and conditions of use<\/strong><\/li>\n<li>Accept the terms to continue<\/li>\n<\/ol>\n<p>\u26a0\ufe0f Without acceptance of the terms and conditions, it is impossible to use the electronic wallet.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Step 2: Choose the payment method<\/h2>\n<p>Once the e-wallet is activated, you need to select a <strong>payment method<\/strong> to top up. Three options are available:<\/p>\n<ul>\n<li><strong>Credit Card<\/strong><\/li>\n<li><strong>Bank Transfer<\/strong><\/li>\n<li><strong>Cash Collection Center<\/strong><\/li>\n<\/ul>\n<h3>Recommended Payment Methods<\/h3>\n<p><strong>We only recommend the first two options<\/strong>:<\/p>\n<ul>\n<li><strong>Credit Card<\/strong><\/li>\n<li><strong>Bank Transfer<\/strong><\/li>\n<\/ul>\n<p>The <em>Cash Collection Center<\/em> option may incur additional constraints and is not ideal for most pilgrims.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Important details regarding bank transfer<\/h2>\n<p>If you choose the <strong>bank transfer<\/strong>, several elements need to be understood perfectly.<\/p>\n<h3>Processing Times<\/h3>\n<ul>\n<li><strong>International transfers can take up to 10 working days<\/strong><\/li>\n<li>During this time, funds are not visible in the e-wallet<\/li>\n<li>This may <strong>delay the effective activation of the wallet<\/strong><\/li>\n<\/ul>\n<p>It is therefore advisable to plan well in advance if you opt for this method.<\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3>IBAN Confidentiality<\/h3>\n<ul>\n<li>The <strong>IBAN provided is unique and exclusively linked to your Nusuk profile<\/strong><\/li>\n<li>It must remain <strong>strictly confidential<\/strong><\/li>\n<li>It must <strong>not be shared with anyone<\/strong><\/li>\n<\/ul>\n<h3><\/h3>\n<h3><\/h3>\n<h3>Activation Conditional on Deposit<\/h3>\n<ul>\n<li>The <strong>e-wallet is only definitively activated when the deposit is successfully credited<\/strong><\/li>\n<li>As long as the funds are not received, certain features remain unavailable<\/li>\n<\/ul>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Step 3: Indicate the amount and accept the financial terms<\/h2>\n<p>After selecting the payment method:<\/p>\n<ol>\n<li>Enter the <strong>amount to recharge<\/strong><\/li>\n<li>The amount is expressed in <strong>SAR (Saudi Riyal)<\/strong><\/li>\n<li>Accept the mandatory financial terms<\/li>\n<\/ol>\n<h3>Withdrawal and Refund Conditions<\/h3>\n<p>You will need to accept the following statement:<\/p>\n<blockquote>\n<p><em>\u201cI agree that when withdrawing the needed amount, processing fees of 2.3% and VAT will be deducted from the total refunded amount. For more details, please consult the Refund Policy.\u201d<\/em><\/p>\n<\/blockquote>\n<h3>Application Deadline<\/h3>\n<ul>\n<li>These conditions are <strong>applicable 7 days after payment<\/strong><\/li>\n<\/ul>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Refund Policy: What you need to know<\/h2>\n<p>Before topping up your e-wallet, it is essential to be aware of the following rules:<\/p>\n<ul>\n<li>Any <strong>refund must be made to the same original bank account<\/strong><\/li>\n<li><strong>Processing fees of 2.3% + VAT<\/strong> will be automatically deducted<\/li>\n<li>Full details are available in the <strong>Nusuk Refund Policy<\/strong><\/li>\n<\/ul>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Step 4: Provide billing information<\/h2>\n<p>After validating the amount, you are redirected to a page dedicated to <strong>billing<\/strong>.<\/p>\n<p>You need to:<\/p>\n<ul>\n<li>provide <strong>customer information<\/strong><\/li>\n<li>check the accuracy of the data provided<\/li>\n<\/ul>\n<p>This information is essential for administrative compliance.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Step 5: Finalize the transfer of funds<\/h2>\n<p>You then arrive on the page related to the <strong>transfer of funds<\/strong>, depending on the chosen method:<\/p>\n<h3>Credit Card Payment<\/h3>\n<ul>\n<li>enter the card information<\/li>\n<li>immediate validation of the payment<\/li>\n<\/ul>\n<h3>Bank Transfer Payment<\/h3>\n<ul>\n<li>use the provided bank details<\/li>\n<li>transfer to be made from your bank<\/li>\n<\/ul>\n<p><strong>Once the request is submitted and the funds are received<\/strong>, the <strong>e-wallet is automatically recharged<\/strong>.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Consult your e-wallet and transaction history<\/h2>\n<p>After the top-up, the pilgrim can at any time:<\/p>\n<ul>\n<li>check the <strong>balance of their e-wallet<\/strong><\/li>\n<li>access <strong>all completed transactions<\/strong><\/li>\n<li>verify each payment in detail<\/li>\n<\/ul>\n<p>This feature guarantees <strong>total transparency<\/strong> in financial management.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Choose a specific payment for a refund<\/h2>\n<p>An important point to highlight is the <strong>flexibility of the refund system<\/strong>:<\/p>\n<ul>\n<li>if the pilgrim has used <strong>multiple credit cards<\/strong><\/li>\n<li>they can <strong>select a specific transaction<\/strong><\/li>\n<li>and request the <strong>refund on the card used for that payment<\/strong><\/li>\n<\/ul>\n<p>This option avoids any confusion and facilitates banking management.<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Best practices to avoid delays<\/h2>\n<ul>\n<li>prefer <strong>credit card payments<\/strong><\/li>\n<li>anticipate delays in case of <strong>international transfers<\/strong><\/li>\n<li>keep all receipts<\/li>\n<li>regularly check the balance of the e-wallet<\/li>\n<\/ul>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Conclusion<\/h2>\n<p>The <strong>activation and top-up of the e-wallet on Nusuk Hajj<\/strong> are essential steps for a smooth organisation of Hajj or Umrah. By clearly understanding each phase \u2014 activation, choosing the payment method, processing times, fees, refunds, and transaction tracking \u2014 the pilgrim avoids mistakes and delays.<\/p>\n<p>Thanks to its transparency, security, and flexibility, the Nusuk e-wallet is now an essential tool for effectively managing payment related to pilgrimage.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>class=&#8221;video-thumb&#8221; alt=&#8221;Hajj 2025 Video Thumbnail&#8221; How to activate and top up an e-wallet on Nusuk Hajj: complete step-by-step guide &nbsp; Introduction The official platform Nusuk Hajj has been set up to simplify the organisation of Hajj. It centralises administrative procedures, services, and especially payments through an essential tool: the Nusuk Hajj e-wallet, or electronic wallet. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3189,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"idrak_language":[29],"class_list":["post-2692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","idrak_language-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment activer et recharger votre eWallet sur NUSUK HAJJ ?<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment activer et recharger votre e-wallet sur Nusuk Hajj \u00e9tape par \u00e9tape. 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