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How to activate and top up an e-wallet on Nusuk Hajj: complete step-by-step guide

Introduction

The official platform Nusuk Hajj has been set up to simplify the organisation of Hajj. It centralises administrative procedures, services, and especially payments through an essential tool: the Nusuk Hajj e-wallet, or electronic wallet.

Activating and topping up this e-wallet are mandatory steps to access certain services. However, many pilgrims are still not familiar with the process, particularly regarding payment methods, processing times, applied fees, and refund conditions.

In this guide, we explain to you step by step how to activate and top up an e-wallet on Nusuk Hajj, with all the essential information to avoid mistakes and delays.

What is the Nusuk Hajj e-wallet?

The Nusuk e-wallet is a digital wallet integrated into the official Nusuk platform. It allows pilgrims to:

• make secure payments
• manage their Hajj-related expenses
• view their transaction history
• request a refund if necessary

It is an official, secure, and traceable system, designed to gradually replace cash payments.

Step 1: Activate the e-wallet and accept the terms and conditions

After logging into your Nusuk Hajj account, the first step is to activate your e-wallet.

Procedure:

1. Click on “Activate”
2. Familiarise yourself with the terms and conditions of use
3. Accept the terms to continue

⚠️ Without acceptance of the terms and conditions, it is impossible to use the electronic wallet.

Step 2: Choose the payment method

Once the e-wallet is activated, you need to select a payment method to top up. Three options are available:

• Credit Card
• Bank Transfer
• Cash Collection Center

Recommended Payment Methods

We only recommend the first two options:

• Credit Card
• Bank Transfer

The Cash Collection Center option may incur additional constraints and is not ideal for most pilgrims.

Important details regarding bank transfer

If you choose the bank transfer, several elements need to be understood perfectly.

Processing Times

• International transfers can take up to 10 working days
• During this time, funds are not visible in the e-wallet
• This may delay the effective activation of the wallet

It is therefore advisable to plan well in advance if you opt for this method.

IBAN Confidentiality

• The IBAN provided is unique and exclusively linked to your Nusuk profile
• It must remain strictly confidential
• It must not be shared with anyone

Activation Conditional on Deposit

• The e-wallet is only definitively activated when the deposit is successfully credited
• As long as the funds are not received, certain features remain unavailable

Step 3: Indicate the amount and accept the financial terms

After selecting the payment method:

1. Enter the amount to recharge
2. The amount is expressed in SAR (Saudi Riyal)
3. Accept the mandatory financial terms

Withdrawal and Refund Conditions

You will need to accept the following statement:

“I agree that when withdrawing the needed amount, processing fees of 2.3% and VAT will be deducted from the total refunded amount. For more details, please consult the Refund Policy.”

Application Deadline

• These conditions are applicable 7 days after payment

Refund Policy: What you need to know

Before topping up your e-wallet, it is essential to be aware of the following rules:

• Any refund must be made to the same original bank account
• Processing fees of 2.3% + VAT will be automatically deducted
• Full details are available in the Nusuk Refund Policy

Step 4: Provide billing information

After validating the amount, you are redirected to a page dedicated to billing.

You need to:

• provide customer information
• check the accuracy of the data provided

This information is essential for administrative compliance.

Step 5: Finalize the transfer of funds

You then arrive on the page related to the transfer of funds, depending on the chosen method:

Credit Card Payment

• enter the card information
• immediate validation of the payment

Bank Transfer Payment

• use the provided bank details
• transfer to be made from your bank

Once the request is submitted and the funds are received, the e-wallet is automatically recharged.

Consult your e-wallet and transaction history

After the top-up, the pilgrim can at any time:

• check the balance of their e-wallet
• access all completed transactions
• verify each payment in detail

This feature guarantees total transparency in financial management.

Choose a specific payment for a refund

An important point to highlight is the flexibility of the refund system:

• if the pilgrim has used multiple credit cards
• they can select a specific transaction
• and request the refund on the card used for that payment

This option avoids any confusion and facilitates banking management.

Best practices to avoid delays

• prefer credit card payments
• anticipate delays in case of international transfers
• keep all receipts
• regularly check the balance of the e-wallet

Conclusion

The activation and top-up of the e-wallet on Nusuk Hajj are essential steps for a smooth organisation of Hajj or Umrah. By clearly understanding each phase — activation, choosing the payment method, processing times, fees, refunds, and transaction tracking — the pilgrim avoids mistakes and delays.

Thanks to its transparency, security, and flexibility, the Nusuk e-wallet is now an essential tool for effectively managing payment related to pilgrimage.

The platform Nusuk Hajj has revolutionised the way pilgrims from around the world prepare for their Hajj journey.
Thanks to this centralised digital interface, it is now possible to manage Hajj registration, choose a package or bundle, book accommodation, and even group family members.

However, many pilgrims wonder:
👉 What is the difference between “adding a member” and “merging an account” on Nusuk Hajj?

This article explains in detail these two key functionalities, to optimise your Hajj registration and simplify the management of your file before the big departure.

1. Adding a member on Nusuk Hajj

The function “Add a member” on Nusuk Hajj allows you to create a new account for a relative (often a family member) directly from your personal space.
It is an essential step when registering for the Hajj package.

How to add a member on Nusuk Hajj?

Before validating your registration, you can click on the button “Add a member”, to register:

• your spouse,

• a parent,

• or a child.

Even after finalising your registration, it is always possible to add a member:

Go to Profile → My Family → Add a Member

This action creates a linked account to yours, which you can then manage easily.

Good to know: this option is ideal if the person you want to add has never created a Nusuk Hajj account.
It is therefore a creation of account from your main profile.

2. Merging two Nusuk Hajj accounts

The “Merge an account” feature comes into play when two distinct Nusuk Hajj accounts already exist.
This often happens when multiple family members have registered separately but wish to combine their files to simplify joint management (choosing a package, payments, accommodation, etc.).

How to merge two accounts on Nusuk Hajj

• Log in to your main account

• Go to Menu → My Family → Add a Member

• If the person you are trying to add already has an account, a red message will appear

• Validate the merging procedure

• A merge invitation is sent to the other account

The recipient must then:

• Log in to their Nusuk Hajj account

• Open their notifications

• Accept the merge request

Once validated, the two accounts are linked, allowing for a unified management of administrative procedures:
choosing the package, payments, and accommodation bookings.

Summary: difference between adding a member and merging an account

⚠️ Distinguishing these two options helps avoid mistakes, duplicates, or blocks during Hajj registration.

Why are these functions essential for Hajj?

The platform Nusuk Hajj was designed to facilitate the organisation of pilgrimage.
The options “Add a member” and “Merge an account”:

• simplify administrative management for families and groups,

• allow for smooth coordination,

• and reduce risks of registration errors.

Whether you are alone or accompanied by loved ones, Nusuk Hajj offers a modern, clear, and centralised user experience.
By correctly using these tools, you avoid:

• duplicate registrations,

• separate packages,

• and synchronisation issues within group members.

Conclusion: mastering Nusuk Hajj for a smooth Hajj

Understanding the difference between adding a member and merging an account on Nusuk Hajj is essential for effectively managing your procedures before departure for Hajj.

👉 Regularly check the official Nusuk Hajj website for the latest updates,
and don’t hesitate to seek help from volunteers or accredited agencies if you have any doubts.

Preparing for Hajj with serenity also means mastering the Nusuk Hajj platform and its essential features.

The Hajj is a unique and sacred moment in the life of a believer. For this spiritual journey to take place in the best conditions, it is essential to fully understand the process, especially since the launch in 2023 of the official platform NUSUK HAJJ by the Saudi Ministry of Hajj.

Here is the complete and detailed guide of the steps to follow for Hajj 2026.

1. Register on the NUSUK HAJJ platform

• Create a personal account.

• Provide your accurate information (name, date of birth, passport number, etc.).

• Ensure your passport is valid.

⚠️ Attention: any mistake may block or delay your registration.

2. Validation of your application

The NUSUK HAJJ platform verifies:

• Passport

• Residence permit (for foreign residents)

• Valid photo

• Complete personal information

3. Choice of Hajj 2026 package

You will need to select a package suited to your budget and needs:

• Standard

• Premium

• Luxury

Each package can be offered as shifting (changing accommodation) or non-shifting.

4. Funding your NUSUK e-wallet

The NUSUK e-wallet is mandatory to book your package.

It allows you to:

• Securely pay for your services.

• Avoid problems related to international payments.

How to top up your e-wallet?

1. Log in to your NUSUK account.
2. Go to the E-wallet / Wallet section.
3. Specify the amount to top up (in SAR).
4. Pay with an international credit card or a neobank (Wise, Revolut, etc.).
5. Receive confirmation almost instantly.

Bank transfer is possible, but slower. The credit card remains the most recommended method.

5. Viewing packages

Once published, you can view:

• Package details.

• Prices.

• Accommodations (Mecca, Medina, Mina, Arafat, etc.).

• Included services.

6. Booking Hajj 2026 packages

The opening of sales is announced by NUSUK HAJJ.

⚠️ Spots go very quickly, sometimes within just a few hours.

💡 Tip: top up your e-wallet in advance to book immediately upon opening.

7. Logistical and spiritual preparation

Once your package is confirmed, the approved providers will assist you in the preparation:

• Luggage organization, vaccinations, travel checklist.

• Spiritual advice and religious reminders.

• Group preparation sessions.

8. Receipt of visa and plane ticket

• Valid electronic visa for the duration of the Hajj.

• Plane ticket (PNR) provided via the NUSUK platform.

These documents are essential for travel.

9. Departure to the airport

• Arrive on time at the indicated terminal.

• Guide teams are available to:

  • Verify your documents.

  • Coordinate the groups.

  • Guide the pilgrims.

In summary: the steps of Hajj 2026 via NUSUK HAJJ

1. Register on the platform.
2. Validate the application.
3. Choose the package.
4. Top up the e-wallet.
5. View the offers.
6. Quick booking.
7. Logistical & spiritual preparation.
8. Receive the visa & ticket.
9. Departure to Mecca.

May Allah facilitate the Hajj 2026 for all pilgrims.
With NUSUK HAJJ, you are guided step by step to succeed in this blessed journey.

Nusuk Hajj 2025 Price: Complete Guide to Packages and Services

Every year, thousands of Muslims dream of going on Hajj. But one question often arises: what is the price of Nusuk Hajj 2026?

This detailed guide presents the packages, types of flights, accommodations and included services, to help you prepare your spiritual journey with peace of mind.

What is included in the price of Nusuk Hajj 2026?

The complete Hajj package includes:

• 🏨 Accommodation in Makkah: with shifting (changing hotel) or non-shifting (fixed hotel)

• 🕌 Accommodation in Medina

• 🛂 Specific Hajj visa (tourist visa is not valid for Hajj)

• ✈ Flight ticket: group flight or personalised

• 👳 Logistical and spiritual support by an accredited agency

These services vary according to the chosen package, explaining the differences in Nusuk Hajj prices.

✈ Group flight or personalised flight: impact on Nusuk Hajj price

The type of flight greatly influences the cost:

• Group flight: departure in a group from Paris, Lyon, Marseille or Mulhouse. Safer and better organized.

• Personalised flight: individual departure without a guide. In 2024, this type of flight was not available for France due to quickly reached quotas.

To avoid unpleasant surprises, prefer a group flight, which can also reduce the total cost.

Examples of packages and Nusuk Hajj prices 2025

Standard Packages

Premium Packages

Luxury Packages

These prices show the difference between Standard, Premium and Luxury: comfort, proximity to the Haram and personalised services greatly influence the cost.

Tips to reduce the price of Nusuk Hajj

• ✅ Prefer a standard shifting package

• ✅ Choose a group flight for more security

• ✅ Recharge your e-wallet on time

• ✅ Check the bank limit for payments in SAR

These tips will help you manage your Hajj budget without stress.

Recommended external and internal links

External links:

• Ministry of Hajj and Umrah

• Official Nusuk Hajj Guide

Internal links:

• The 2025 Packages

• Tips for Umrah

Conclusion

The price of Nusuk Hajj 2025 depends on several factors: package, flight, accommodation and included services.
On average, you should budget between 14,000 and 43,000 SAR depending on the desired comfort.

For free support, join Entraide Nusuk Hajj, which offers assistance, advice, live sessions and tutorials.

The pilgrimage to Mecca, known as Hajj, is one of the five pillars of Islam and a unique spiritual experience for millions of Muslims. To facilitate organisation and modernise access to services, Saudi Arabia has launched an official digital platform: NUSUK HAJJ. But what does this tool actually consist of and why has it become essential for preparing for Hajj 2026?

A digital platform for organising Hajj

NUSUK HAJJ, the official ministry tool

Developed by the Ministry of Hajj and Umrah, NUSUK HAJJ is an online portal that centralises all necessary procedures for the pilgrimage. Thanks to this solution, believers can book their services without going through unlicensed intermediaries, which guarantees more security and transparency.

👉 To learn more, you can visit the official site: hajj.nusuk.sa

Why Saudi Arabia created NUSUK HAJJ

Hajj brings together millions of believers from around the world each year. To manage this flow effectively, ensure safety and provide a better experience, the Saudi authorities set up this digital platform. NUSUK HAJJ thus serves as a means to simplify procedures and prevent scams related to fake packages.

The services offered by NUSUK HAJJ for Hajj 2026

Booking packages and accommodation

The platform allows pilgrims to book approved Hajj packages, which include transport, lodging and accompanying services. Access to hotels close to the holy sites is also facilitated.

Management of visas and formalities

Applying for a Hajj visa online is now simple and quick. Everything is done through the platform, thus avoiding lengthy administrative procedures.

Transport and assistance for pilgrims

Whether for international flights or internal transfers between Mina, Arafat and Muzdalifah, transport options can be booked via the official application. Multilingual support is also available to assist pilgrims at every step.

Why choose NUSUK HAJJ for your pilgrimage?

A transparent and secure experience

With NUSUK HAJJ, all bookings are verified and validated by the Saudi authorities. Payments are secure and the offers reliable, which reduces the risk of scams.

A time and peace of mind saver

By centralising all procedures on the same portal, believers can focus more on the spiritual preparation of their journey. As explained in our guide on the steps of Hajj, being free from logistical constraints allows for a fuller experience of this sacred moment.

How to use the official platform?

1. Create an account on the website or mobile app.
2. Choose an approved Hajj package that suits your needs (accommodation, transportation, included services).
3. Submit your request for an electronic visa.
4. Track and manage your bookings directly from the interface.

More information is available on the website of the Ministry of Hajj and Umrah: haj.gov.sa.

Conclusion: NUSUK HAJJ, a revolution for Hajj 2026

In summary, the NUSUK HAJJ platform has become an essential tool for preparing for the pilgrimage in 2026. Thanks to it, believers benefit from a centralised, reliable and official service. Booking, visa, transportation and assistance: everything is designed to simplify the pilgrims’ journey.

Preparing for Hajj 2026 has never been easier. To round off your preparation, we also recommend reading our article on the difference between Hajj and Umrah.

Registration Nusuk Hajj 2026
We summarise in a few lines the advantages and disadvantages of registering yourself or entrusting it to an agency.

Self-registration

Advantages :

Speed :

Once your documents are ready, the registration takes barely 10 minutes.
Autonomy: you immediately receive your Nusuk username and password.
Immediate validation: the Nusuk system automatically checks your documents (passport and photo). If they are compliant, your registration is validated on the spot.

Disadvantages :

You need to master certain software (scanner, resizing documents, etc.).
Be comfortable with the Nusuk Hajj site.
Don’t panic, we will be there to assist you if needed.

Entrust your registration to an agency?

Advantages:

Simplicity: the agency handles your registration, you hardly have anything to do (you will still need to fill out a pre-registration form and send your photo + passport).
Creation of the Nusuk account (username and password), with the possibility of correction or modification if necessary.

Disadvantages:
High demand: waiting time varies depending on the agencies, you will not always have your access right away (processed in order of arrival).
If your documents (photo, passport) are non-compliant, you will need to resend corrected files, which may delay the process.

Some agencies charge for this service (up to €190), others offer it for free.
Be sure to check if this commits you contractually or if you are free to choose another agency later. Ensure you recover your Nusuk credentials in case of withdrawal.
Make sure that the agency is accredited Nusuk Hajj, to avoid any risk of exclusion.
⚠ Whatever method you choose, you will always be linked to a French agency at the time of purchasing the package, in chaa Allah.

Peace be upon you and God’s mercy and blessings

It is with immense gratitude to Allah ﷻ that we address you with this message, in this new year of preparation for Hajj 2026 / 1447H.

For the third consecutive year, the Nusuk Hajj Assistance team is honored to be by your side to guide, train, and support you on this sacred journey – a journey of a lifetime.

Since the establishment of the official Nusuk Hajj platform, the procedures are now directly in the hands of the pilgrims. This change has shaken up habits and raised many questions: how to register? How to choose a package? What to do once registered? When should one book? How to prepare spiritually and logistically?

In the face of all these questions, we have decided to take action.

Our mission: To support you, Fi Sabilillah.

Nusuk Hajj Assistance is a team of volunteers, composed of experienced brothers and sisters, who have themselves completed the Hajj via the platform, or accompanied other pilgrims. Our commitment is sincere, transparent, and without commercial interest.

We are here to:

– Inform you about the official procedures to follow

– Train you on the rites and pillars of the Hajj

– Assist you in your administrative procedures

– Support you in your package choices and in managing your E-wallet

– Guide you in your religious and mental preparation.

Why trust Nusuk Hajj Assistance?

– Real and concrete experience of the Nusuk Hajj system since 2023

– Hundreds of successfully supported pilgrims in 2024 and 2025

– A human and caring approach, based on mutual aid

– A team of manageable size, available to answer your questions

– Regular training sessions, online and live, free of charge

– Organized resources, in Arabic and French: PDFs, audios, videos

Do you wish to go for Hajj in 2026?

✅ Don’t know where to start?

✅ Want to offer the Hajj to your parents?

✅ Afraid of making mistakes?

✅ Want to understand how the Nusuk Hajj platform works?

✅ Want to be accompanied by trustworthy people?

Don’t stay alone.

Nusuk Hajj Assistance is here for you.

Stay connected with us through our official platforms:

whatsapptelegramyoutubefacebooktiktok

It’s your turn now…

May Allah ﷻ accept your intention, facilitate all your procedures, grant you a blessed Hajj, and record this journey among the greatest acts of worship in your life.

We are here, by Allah’s will, to accompany you to Mecca, and far beyond.

May Allah bless you all and welcome you

– The Nusuk Hajj Assistance 2026 team

One of the five pillars of Islam, Hajj, is the dream of millions of Muslims around the world. It is a unique spiritual journey that marks a decisive moment in the life of a believer. If you dream of experiencing this unforgettable journey in 2026, now is the time to act! Registrations for Hajj are now open on the official Nusuk Hajj platform.

Start preparing your passport now (make sure the passport is valid for at least 6 months after the Hajj 2026 season.

Also prepare a passport photo with a white background of 200×200 pixels (preferably with a headscarf for women.

Join the community for more advice and sharing of experiences.

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Prix Nusuk Hajj 2025 : Guide complet des forfaits et services

Chaque année, des milliers de musulmans rêvent de partir au Hajj. Mais une question revient souvent : quel est le prix Nusuk Hajj 2026 ?

Ce guide détaillé vous présente les forfaits, types de vols, hébergements et services inclus, pour préparer sereinement votre voyage spirituel.

Que comprend le prix Nusuk Hajj 2026?

Le package Hajj complet inclut :

• 🏨 Hébergement à Makkah : en shifting (changement d’hôtel) ou non shifting (hôtel fixe)

• 🕌 Hébergement à Médine

• 🛂 Visa Hajj spécifique (le visa touristique n’est pas valable pour le Hajj)

• ✈ Billet d’avion : vol groupé ou personnalisé

• 👳 Accompagnement logistique et spirituel par une agence agréée

Ces services varient selon le forfait choisi, expliquant les différences de prix Nusuk Hajj.

✈ Vol groupé ou vol personnalisé : impact sur le prix Nusuk Hajj

Le type de vol influence fortement le coût :

• Vol groupé : départ en groupe depuis Paris, Lyon, Marseille ou Mulhouse. Plus sûr et mieux organisé.

• Vol personnalisé : départ individuel sans guide. En 2024, ce type de vol n’était pas disponible pour la France en raison des quotas atteints rapidement.

Pour éviter les mauvaises surprises, privilégiez un vol groupé, qui peut également réduire le coût total.

Exemples de forfaits et prix Nusuk Hajj 2025

Forfaits Standard

Forfaits Premium

Forfaits Luxury

Ces prix montrent la différence entre Standard, Premium et Luxury : confort, proximité du Haram et services personnalisés influencent fortement le coût.

Astuces pour réduire le prix Nusuk Hajj

• ✅ Privilégiez un forfait standard shifting

• ✅ Choisissez un vol groupé pour plus de sécurité

• ✅ Rechargez votre e-wallet à temps

• ✅ Vérifiez le plafond bancaire pour les paiements en SAR

Ces astuces vous aideront à gérer votre budget Hajj sans stress.

Liens externes et internes recommandés

Liens externes :

• Ministère du Hajj et de la Omra

• Guide officiel Nusuk Hajj

Liens internes :

• Les Packages 2025

• Conseils pour l’Umrah

Conclusion

Le prix Nusuk Hajj 2025 dépend de plusieurs facteurs : forfait, vol, hébergement et services inclus.
En moyenne, il faut prévoir entre 14 000 et 43 000 SAR selon le confort recherché.

Pour un accompagnement gratuit, rejoignez Entraide Nusuk Hajj, qui propose assistance, conseils, lives et tutoriels.