How to activate and top up an e-wallet on Nusuk Hajj: complete step-by-step guide

 

Introduction

The official platform Nusuk Hajj has been set up to simplify the organisation of Hajj. It centralises administrative procedures, services, and especially payments through an essential tool: the Nusuk Hajj e-wallet, or electronic wallet.

Activating and topping up this e-wallet are mandatory steps to access certain services. However, many pilgrims are still not familiar with the process, particularly regarding payment methods, processing times, applied fees, and refund conditions.

In this guide, we explain to you step by step how to activate and top up an e-wallet on Nusuk Hajj, with all the essential information to avoid mistakes and delays.

What is the Nusuk Hajj e-wallet?

The Nusuk e-wallet is a digital wallet integrated into the official Nusuk platform. It allows pilgrims to:

• make secure payments
• manage their Hajj-related expenses
• view their transaction history
• request a refund if necessary

It is an official, secure, and traceable system, designed to gradually replace cash payments.

Step 1: Activate the e-wallet and accept the terms and conditions

After logging into your Nusuk Hajj account, the first step is to activate your e-wallet.

Procedure:

1. Click on “Activate”
2. Familiarise yourself with the terms and conditions of use
3. Accept the terms to continue

⚠️ Without acceptance of the terms and conditions, it is impossible to use the electronic wallet.

Step 2: Choose the payment method

Once the e-wallet is activated, you need to select a payment method to top up. Three options are available:

• Credit Card
• Bank Transfer
• Cash Collection Center

Recommended Payment Methods

We only recommend the first two options:

• Credit Card
• Bank Transfer

The Cash Collection Center option may incur additional constraints and is not ideal for most pilgrims.

Important details regarding bank transfer

If you choose the bank transfer, several elements need to be understood perfectly.

Processing Times

• International transfers can take up to 10 working days
• During this time, funds are not visible in the e-wallet
• This may delay the effective activation of the wallet

It is therefore advisable to plan well in advance if you opt for this method.

IBAN Confidentiality

• The IBAN provided is unique and exclusively linked to your Nusuk profile
• It must remain strictly confidential
• It must not be shared with anyone

Activation Conditional on Deposit

• The e-wallet is only definitively activated when the deposit is successfully credited
• As long as the funds are not received, certain features remain unavailable

Step 3: Indicate the amount and accept the financial terms

After selecting the payment method:

1. Enter the amount to recharge
2. The amount is expressed in SAR (Saudi Riyal)
3. Accept the mandatory financial terms

Withdrawal and Refund Conditions

You will need to accept the following statement:

“I agree that when withdrawing the needed amount, processing fees of 2.3% and VAT will be deducted from the total refunded amount. For more details, please consult the Refund Policy.”

Application Deadline

• These conditions are applicable 7 days after payment

Refund Policy: What you need to know

Before topping up your e-wallet, it is essential to be aware of the following rules:

• Any refund must be made to the same original bank account
• Processing fees of 2.3% + VAT will be automatically deducted
• Full details are available in the Nusuk Refund Policy

Step 4: Provide billing information

After validating the amount, you are redirected to a page dedicated to billing.

You need to:

• provide customer information
• check the accuracy of the data provided

This information is essential for administrative compliance.

Step 5: Finalize the transfer of funds

You then arrive on the page related to the transfer of funds, depending on the chosen method:

Credit Card Payment

• enter the card information
• immediate validation of the payment

Bank Transfer Payment

• use the provided bank details
• transfer to be made from your bank

Once the request is submitted and the funds are received, the e-wallet is automatically recharged.

Consult your e-wallet and transaction history

After the top-up, the pilgrim can at any time:

• check the balance of their e-wallet
• access all completed transactions
• verify each payment in detail

This feature guarantees total transparency in financial management.

Choose a specific payment for a refund

An important point to highlight is the flexibility of the refund system:

• if the pilgrim has used multiple credit cards
• they can select a specific transaction
• and request the refund on the card used for that payment

This option avoids any confusion and facilitates banking management.

Best practices to avoid delays

• prefer credit card payments
• anticipate delays in case of international transfers
• keep all receipts
• regularly check the balance of the e-wallet

Conclusion

The activation and top-up of the e-wallet on Nusuk Hajj are essential steps for a smooth organisation of Hajj or Umrah. By clearly understanding each phase — activation, choosing the payment method, processing times, fees, refunds, and transaction tracking — the pilgrim avoids mistakes and delays.

Thanks to its transparency, security, and flexibility, the Nusuk e-wallet is now an essential tool for effectively managing payment related to pilgrimage.